Why is it Important To Us?

The lifetime guarantee is a promise we make to our customers globally, that no-one else in the industry does. We’re not sure why that is, because for us it’s really clear - we care like crazy about our customers and we’ll look after you even if it dents any profit we make. It’s that simple.

We’re also flavour experts and you don’t understand flavour without understanding taste buds in a scientific way. Because we understand the intricacies of taste, texture and flavour, we know we won’t hit every single taste bud in the same way - we’re all different.

Sometimes the Salted Caramel you love, won’t quite hit the mark with your mate. We get that. But what we don't ‘get with’ is that your mate is left without a smile, we want them to have their socks blown off! That’s just our way. That’s where our no-quibble lifetime guarantee kicks in. Your mate drops us a note with their return tracking number - tells us the flavour or impact of the product isn’t hitting the mark, and gets full credit dropped straight into their account. No quibble. No problem.

Are There Any Restrictions?

There’s a few things to note to help the guarantee work with ease for you::

1. To help prevent fraud and protect the policy for the majority of our customers, only two free replacements are valid per year and 4 in total. We have fraud checks in place to help with this.

2. We trust your honesty with the policy, so if you’ve had one or two servings then we’ll credit the entire value to your account.

3. If you’ve tried more than that, don’t worry, advise us what % you have had and give you back the equivalent value in credit.

4. All we ask is that you pay the small cost of postage.

5. Freebies and referral products aren’t included in the guarantee for obvious reasons :)

For a view on the full T&Cs check them here, for other useful tips and rules.