Our Website Usage Terms & Conditions

The terms and conditions of Protein Works website and our cookie and privacy policy are in place to govern the use of Protein Works website. We advise that you read these carefully as they affect your rights and liabilities as a customer under the law. If you do not agree with our terms and conditions, or our cookie and privacy policy, then please do not continue to use Protein Works website. Please understand that any services that may be provided by Protein Works will require acceptance of these terms and conditions. If you do not agree with the terms and conditions, and the cookie and privacy policy, then you will be unable to request service from this website.

Protein Works is a trading name of Class Delta Limited of Unit 1 Aragon Court, Manor Park, Runcorn WA7 1SP. We are a company registered in England (08170845) and our VAT registration number is GB 326 0301 51. Our team can be contacted on 01928-571677 between 8.30am and 6pm Monday to Friday. (Excluding UK bank holidays). We can also be contacted via email helpdesk@theproteinworks.com.

1. Use Of The Site

Protein Works website is provided to you free of charge for your personal use, subject to these Terms and Conditions, and our privacy and cookie policy. By using the website you agree to be bound by these Terms and Conditions and our Privacy and Cookies Policy.

Protein Works Website is an online store with various other accessible elements available to “you” the customer, for example, recipe information, nutritional information, blogs and live feed updates. These Terms and Conditions govern your use of Protein Works website and the Online Store as well as services provided in connection with these.

2. Future Amendments

If for any reason, changes to these terms and conditions are made, you will be notified by e-mail. We will contact you via the e-mail address you registered with. Alternatively, we may place information regarding the amendment on the website clearly and accessible to all customers. These changes will take place after we have given sufficient notice. If you do not agree, with these new terms and conditions, then we advise that you cease to use the website. If you continue to use Protein Works website, after this date, then you have accepted the new proposed terms and conditions along with our Privacy and Cookie Policy.

3. Registration

If you register with Protein Works or buy Protein Works products as a guest user then you will need to:

Confirm that you are 16 years of age or older.
Understand that you are entering a binding contract.
Are not impersonating another person or entity.

The details that you input into our registration form at the time must be accurate and complete at the time you enter them. You must notify us of any changes that are made to your details using the account details section found on ‘My Account’.

4. What Do We Do With Your Data?

We use your data to fulfil any orders you place with us. We also share your data with third party service providers like our delivery partners, who help us to do this and to generally operate our business effectively.

We'll only ever use your data for marketing purposes in line with our privacy policy.

We may, from time to time, use your personal information to administer a prize draw or competition but this will only happen if you have chosen to enter.

We always give you the choice of whether or not you wish to continue receiving marketing communications from us. By clicking on the 'unsubscribe' link in a promotional email or by contacting us at helpdesk@theproteinworks.com, your details will be removed from our mailing list.alternatively, if you have an account with us you can log into that at any time and amend your preferences there. More details on our privacy policy and how we confirm with all regulations please visit our privacy policy

If at any time you want to talk to us about your data, for example if you spot a mistake, or if you want to change how we market to you, please contact our customer services team at helpdesk@theproteinworks.com or on 01928 571 677, who will be happy to help.

5. Password Protection And Your Security?

When registering with Protein Works you will need to provide a secure password which will be used every time you log onto the website. This Password must be 6 – 12 Characters long and contain letters and numbers. You must not disclose or share the password with anyone. You are responsible for all activity that occurs whilst your username and password are in use. This includes orders that are made on the website. If you suspect, or know of, somebody else who knows your password, then you must Contact Us immediately.

If Protein Works suspects misuse of the website or a breach of security, we may suspend your account or simply ask that you change your password for security reasons.

6. The Order Process

When ordering on Protein Works website we will always take reasonable care of your personal details and security. We cannot however be held liable for any third party unauthorised access to your personal details and any other data you may have used on our website. When placing an order on our website, you have the right to cancel and return your order within 14 days, for any reason and without justification. If you wish to cancel a contract pursuant to this clause, then please read our Returns Policy on this page for full details on how to return your items and cancel your order.

When ordering on our website, an electronic contract is created. You place the order for the products you require by pressing the “Submit” button at the end of the checkout process.
You will be navigated through the website following a series of simple instructions. After you have confirmed an order you will receive an e-mail confirming all of the order details.
If you see an error on the order confirmation email then you must Contact Us immediately and speak to our Customer Service team.
Once your product has been shipped you will be notified via an e-mail from our despatch team.
Acceptance of your order and completion of our contract will be formed when we despatch your order to you. This could change if we do not accept the order from you. In this case you will be notified. You also have the right to cancel your order under the Distance Selling Regulations.

There are various reasons that your order may be unable to be processed. These are:

If the item is out of stock.
Inability to authorise the payment from the details you provided us with.
Product pricing or a descriptive error.
Not meeting the eligibility that complies with our terms and conditions.

7. Voucher Code Terms And Conditions

Official Protein Works voucher codes entitle you to an extra percentage off your next online order from Protein Works. The specific terms of the voucher will detail the offer in question, which might include value discount, percentage discount or a free gift. To claim your discount, you must enter the specific code at the basket page at the time of purchase. Voucher codes can only be used once per customer and household unless stated otherwise. Customers may not create additional accounts in order to use single use codes more than once and Protein Works reserves the right to cancel such orders.

Voucher codes have two definitive formats, product level discount, where a saving is made on the cost of a specific product or size and basket level discounts, where a saving can be made against the full value of the products in the basket. Multiple product level discount codes can be used on the same order but these are not combinable with any basket level discount codes. Voucher codes cannot be used in conjunction with referral codes or other promotions or offers. Voucher codes remain the property of Protein Works and are not transferable. There is no cash alternative. We reserve the right to withdraw them, refuse or restrict the order at any time. Minimum spend amounts used to activate promotions such as , but not limited to, free delivery and gifts, are based on the total shopping cart value after all discounts and shipping costs have been deducted.

Unless stated otherwise, voucher codes and other offers are not open to employees of Protein Works.

Voucher codes and discounts purchased, or provided, from third party voucher code websites will be subject to any further Terms and Conditions found on the third party's website's email.

8. Referral Programme

By registering for an account with Protein Works and placing an order with us you are automatically enrolled on Protein Works referral scheme. You are eligible to receive Protein Works Points for referrals made after you have placed your first order. There is no earning limit on referral programme points.

New customers must enter your referral code when they purchase which will entitle them to one pouch of 210g whey or vegan protein. Strictly only one Protein Works account per individual and per household. We use sophisticated technology to check for this. The issuing of points is subject to a 14 day delay to allow anti-fraud checks. During this period points will be marked "pending" and will not be available for use until checks have been adequately passed.

All points have a 365 day expiry date. Protein Works reserves the right to withdraw or amend this scheme at any time without prior notice. Protein Works reward points are non-transferable and have no cash value. Cancelled and partially or fully returned orders are not eligible. Any review or decision made by Protein Works is final and not open to further correspondence.

9. Reward Scheme

While the automatic enrollment and automatic allocation of Protein Works reward Points upon completing the online registration process ended on the 5th January 2023. For more information, please see here.

10. Returns And Refunds On Promotional Offers

When returning a product that was available on offer, you will be credited the purchase value of the product when you placed the order, after deducting the value of any discount codes that you had applied. Your statutory rights will not be affected as a result of this.

Products that form part of a bundle can only be returned and refunded where the complete order is returned. Individual products may not be returned and refunded separately.

11. Excluded Services

When using Protein Works website, an internet connection is required to gain access to the website. If any other costs are caused as a result of internet connectivity through third party companies, we will not be held responsible for such costs.

12. Intellectual Property

The content of Protein Works website is trademarked, copyrighted and database protected. You agree that the materials you see and the content that is delivered is a part of our website and shall remain with us and/or our licensors.

You are able to display the content of our website on a computer screen, store content from the website in electronic form, (for example save the domain for future and easy, accessible use). No content can be stored on any networking driver such as a server or any other device that is connected to a network.

You are able to print one copy of content for your own personal use; this must not be commercially used. It is agreed that all of the copyright and intellectual notices are kept attached, apart from this you are not able to: reproduce, modify or copy. You may not distribute for the use of commercial use, any other materials or content on the website.

13. Limitations

You may not use Protein Works website for any of the following:

Unlawful, abusive, threatening, vulgar, harmful or obscene material.
Sharing material that encourages usage of a criminal nature, resulting in a civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Accessing computers illegally.
Disrupting other user’s enjoyment of Protein Works website.
Breach of laws where public telecommunications are concerned.
Interfering / disrupting networks, websites connected to Protein Works website.
Storing electronic equipment without permission from the owner.

14. Availability Of Protein WorksWebsite

Although we hope that the website is always running constantly for everyone, we cannot always promise that the website will always work as we intend it to work. If you do experience difficulties, please contact us with all relevant details of the fault or issue you are experiencing.

15. Right To Cancel/ Suspend Your Account

Protein Works holds the rights to cancel or suspend your account at any time if you breach any of the terms and conditions laid out here. You can cancel the agreement with the website by informing us via writing. Doing this will also have to comply with you ceasing to use Protein Works website when/after cancellation is posted. The cancellation or the suspension of your account will not affect either parties’ rights or liabilities.

16. Protein Works Liability

All risks associated with the internet are not of any responsibility of Protein Works website. Although we try to make sure that all of the content on our website is correct, sometimes this may not be the case. We do not hold responsibility.

We will always try our best to make sure the content on the website is correct and accurate at the present date. If this is not the reality then we will try to correct this as soon as we are notified.

In connection with this we would like to state that we are not liable with any of the following:

If the website is incompatible with your device.
Technical errors that may occur, such as: Interruptions and faults.
Unreliable, unsuitable or inaccurate website content.
The website not being able to meet your demand.

We will not be liable for any damages that are caused to you corresponding with the applicable law. This covers all special or punitive damages that may apply to the usage of Protein Works website.

Nothing in this paragraph excludes Protein Works liability of the products sold and death or injury that is caused by negligence of the website.

The contract between us is made when we despatch our product to you as this is when you will be charged and will be when we have confirmed we can meet your requirements regarding the offer.

17. Third Party Website

We do not take responsibility for any third party websites that you may enter via our website, nor do we take liability for the World Wide Web. The content and materials accessed outside our website are beyond our control.

18. Advertisers And Sponsors

Advertisers and sponsors that appear on our website are of no responsibility of Protein Works website. These sponsors and advertisers submit information at their own liability. We are not liable for any inaccuracy or errors in their promotions.

19. Contact Details And Communications

Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not accept your statutory rights.

All notices given by you to us must be given to us at helpdesk@theproteinworks.com. We may give notice to you at either the email or postal address you provide to us when placing your order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after posting a letter.

Our address for written communication is:

Protein Works

Unit 1 Aragon Court

Manor Park

Runcorn

Cheshire

WA7 1SP

20. Your Health

Protein Works products have been designed to help you reach your health and fitness goals. They should be used in conjunction with a balanced diet and training programme and must not be used as your sole source of nutrition. Your health is of paramount importance to us and in the case of any adverse reactions, discontinue use of the product and seek medical advice immediately.

21. Delivery

The delivery times will be specified when you ‘checkout’ your order. The order will be delivered to the address that you specified. If you made an error in the address we cannot change it for your current order, but you can easily change it via the My Account section for future orders. We retain the rights to eliminate areas of delivery. Products that are available on special offer can be limited to a ‘set’ amount by us if we feel that other customers access to the products are in jeopardy. If a product you have ordered is unavailable we may send the order to you without that specific product and send it at a later date at or substitute an alternative product. We will always notify you if this is the case, and you have the right to refuse this option.

If the scenario occurs where the products are incomplete or are of bad quality then you must notify us immediately when you receive the products.

It is your responsibility to make sure that a person is present on the day of delivery. If this is not possible then you will have the option to reschedule a delivery slot. If you miss the rescheduled date then the order will be returned to us. We will contact you if this is the case and can redeliver them to you (at your cost for the carriage) or refund you for the cost of the product(s) excluding the delivery fee paid. If you don’t respond to our contacts within 14 working days, you will be refunded, however we will retain the delivery costs that have been incurred by us at our attempts to deliver the products to you.

If you instruct Protein Works that you would like your delivery to be left outside your address, or other location, then we will cease to have any liability to the products that have been left once our courier has delivered your product.

Any restrictions to delivery areas will be found on our Delivery Information section. We aim to fulfil your order within the delivery timescales set out in your confirmation of shipping email or, if no delivery date is specified, then within 30 days of the dispatch confirmation, unless there are exceptional circumstances.

22. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event"). This includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (but is not limited to) the following:

Strikes, lockouts or other industrial action
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation of war
Impossibility of the use of public or private telecommunications networks
The acts, decrees, legislation, regulations or restrictions of any government

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use all reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

23. Defective Goods

We are confident in our product quality but if for any reason you receive defective goods you must Contact Us immediately.

We will begin investigations and we may, from time to time, request more information from you to assist conclude our investigations. In this scenario we will firstly re-arrange delivery for a fresh batch of the product. Your statutory rights will not be affected.

24. Use Of Forums

Our forums allow you to share information and stories with other fellow website users. We always advise that you never post your personal details, this could be your personal telephone number, e-mail address, or your home address. By using the forums you agree that you will not:

Publish unlawful, abusive, threatening, vulgar, harmful or obscene material.
Share material that encourages use of a criminal nature, resulting in a civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Access computers illegally.
Disrupt other users’ enjoyment of Protein Works website.
Breach laws where public telecommunications are concerned.
Interfere / disrupt networks and websites connected to Protein Works website.
Store electronic equipment without permission from the owner.

All of the information posted on the community forums are views of the community and are not expressive of the views and opinions of Protein Works. We do however reserve the right to refuse any posts made as well as removing content. We can also contact you if we feel there is an issue with the posts you have added to our forums. If any of the content on the community forum is offensive or you are generally concerned then you can email helpdesk@theproteinworks.com. If we feel that the content that has been reported is unlawful then we may contact the relevant authority to deal with the subject.

You are solely responsible for the message that you display on the forums.

We reserve the absolute right to remove any content without your permission and cease your membership of Protein Works at any time.

25. Special Offers

From time to time we will have special offers available, we hold all of the rights to remove and add these special offers when we see fit without any prior notice. If a special offer does apply, to your order, then these terms and conditions will apply. We reserve the right to offer, in complete discretion, different offers to different customers at different times.

26. Price Statement

The prices that you see on our website include VAT. We will always aim to keep our prices up to date. We understand that errors may occur on our website, in this case we will aim to correct the mistake as soon as possible.

27. Free Gifts

From time to time, optional free gifts may be offered to customers who meet eligibility criteria. Free gifts are offered on a conditional basis. In the event of order cancellation or return, any free gift provided must also be returned.

28. Data Protection Statement

We will only use or hold your personal information if you have given us permission. If you do place an order with us, this is verification of you doing so.

The personal information that you do agree to us holding will be continually updated and will be destroyed when the reason for its collection in the first place has ceased to exist. The personal data that you have provided will only be passed to third parties that contribute to delivering the service you have committed to. One example being courier services. They will only be able to use this information to complete their part of the process for you.

Privacy is something that we always respect and we are committed to protecting your information at all times.

More information regarding our Data protection can be found in the Security and Privacy section of our website

Unless expressly stated by yourself, you give us permission to share your personal information with:

1. Carefully selected third parties.

2. Companies who form part of our parent group

These options can be changed at any time through My Account

29. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay later in 30

Pay in 3 Instalments

Further information along with Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

30. Governing Law

These terms and conditions are governed by the English Law and will be settled in English courts if needed.

31. Bulk Buying

Under no circumstances are our products to be resold when bought from our website. We have sophisticated technology in place to detect bulk buying and consider it fraud to protect our stocks for genuine customers who deserve to be able to have a full range in stock. If suspected of bulk buying your order will be stopped and you’ll be contacted by our CX team. In extreme circumstances you’ll be blocked from our site.

32. Entire Agreement

The entire terms and conditions are an agreement between you and us. They form the entire basis of our relationship. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.