Protein Works Points

Terms & Conditions

While the automatic enrollment and automatic allocation of Protein Works reward Points upon completing the online registration process ended on the 1st December 2022, Protein Works Points continue to be shared by our customer service team with a view to always providing the best service, care, and experience for our customers.

Protein Works Reward Points Accrued Prior to the 1st December & Points Allocated After the 1st December

Protein Works Reward Points accrued before the 1st December 2022 are valid for 12 months from their date of issue, at which point Protein Works Reward Points earned but not redeemed will automatically expire. 

It is the customer's responsibility to claim their Protein Works Reward Points during the valid period. 

Customers can check the expiry dates of their Protein Works Reward Points by logging into their MyAccount dashboard and then turning to reward Points. Customers can also view an audit trail of all orders and referral transactions that affected their reward points in their MyAccount dashboard.

Protein Works Reward Points accrued prior to the dissolution of the Protein Works Reward Points programme that remain valid – owing to the fact they have not exceeded their expiry threshold – and/or points issued subsequent to the closure of automatic enrollment to the Protein Works Reward Points programme retain the following rights: 

Protein Works Reward Points can only be used for online purchases and cannot be used via any other purchasing method. 

Protein Works Reward Points cannot be redeemed in conjunction with any other offers, promotions or discounts codes.

Protein Works Reward Points are not a recognised currency. They have no cash value. They cannot be exchanged or reproduced. 

Protein Works Reward Points are non-transferable and must be used for online purchases - they cannot be used via any other purchasing method. 

Only one account can be created per customer. Any abuse of this system will result in a suspension of both accounts created.

We hold the rights to remove or suspend Protein Works reward Points gained from the Reward Point scheme at any point.

Protein Works Reward Points can only be applied to a maximum of $100 value of any order in each calendar month. 

Protein Works Reward Points can only be redeemed on online orders (e.g. orders using points cannot be placed over the phone). Shipping fees will always be chargeable unless the remaining order value meets the free delivery threshold.

Any activity that contravenes these terms and conditions will result in the closure of all related accounts and the deletion of any/all accrued Protein Works Reward Points. 

We reserve the right to add or remove new ways of earning Protein Works Reward Points from time to time and/or change the terms and conditions of this programme without prior notice. We also reserve the right to alter or withdraw this programme at any time without prior notice. Our Terms and Conditions will always be updated in line with any changes.

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